Privacy Policy for Pound Extras

Privacy Policy — Pound Extras 😊
We respect your privacy and promise to keep your information safe. This policy explains what we collect, how we use it, and your rights as our customer.

Who We Are
Pound Extras is a UK-based online retailer focused on Extra Choice, Extra Value, and Extra Happy 😊.

Information We Collect
When you shop with us, we collect your name, email, phone number, address, payment details (handled securely), and your order history.
We may also collect basic device or browser data (like cookies and IP addresses) to help us improve your shopping experience.

How We Use Your Information
Your information is used to process and deliver orders, send updates, improve our site, and provide customer support.
We may also use it for marketing if you’ve opted in, and to meet legal or tax obligations.

Our Legal Basis for Using Data
We use your information under the following lawful bases:
• Contract – to complete your purchase
• Legitimate interest – to operate and protect our store
• Consent – for marketing or cookies
• Legal obligation – to meet accounting or compliance needs

Cookies and Tracking
We use cookies to keep your basket working, track performance, and understand how people use our store.
You can turn cookies off in your browser at any time (some site features may not work without them).

Trusted Partners
We only share information with trusted partners:
• Payments – Shopify Payments, PayPal, Apple Pay, Google Pay
• Delivery – Royal Mail Tracked 24 & 48
• Analytics – Shopify and Google
These partners keep your information safe and secure.

How We Protect Your Data
Your data is encrypted and stored securely. We limit access and never sell or trade your details.

How Long We Keep Your Information
• Orders – kept for 6 years (legal requirement)
• Customer messages – until resolved
• Marketing preferences – until you unsubscribe

Your Data Rights
You can ask us to access, correct, or delete your data at any time.
You can also withdraw consent for marketing. Just email 

Marketing Preferences
We only send marketing emails if you’ve chosen to hear from us.
You can unsubscribe anytime via any email or by contacting us directly.

Children’s Privacy
Pound Extras does not collect data from anyone under 16.
If we become aware that we have, we’ll delete it immediately.

Policy Updates
We update this Privacy Policy from time to time to reflect store or legal changes.
The most recent version is always available on this page.

Contact Us
POUND EXTRAS 😊
Hours: Monday–Friday • Replies within 24–48 hours
We’re always happy to help — Extra Choice · Extra Value · Extra Happy 😊